Podcasts

Offering stories, opinions, and conversations to help senior living providers continually improve — for the benefit of your residents, their families, staff, leaders, and the industry.

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Listen in and discover how Songs by Heart — a twist on sing-along programs — enhances resident engagement and quality of life. Podcast Producer and Co-Host Pam McDonald interviews Jenny Cook, a board-certified music therapist with the Songs by Heart Foundation, to learn how the program works and benefits residents as well as their families. Pam then interviews Annette DeCamp, Program Manager for The Kenwood by Senior Star in Cincinnati, Ohio, where Song by Heart is a big part of the activities they offer. Annette describes why she’s such a huge fan of Songs by Heart. More information about Songs by Heart can be found at http://www.songsbyheart.org, and about The Kenwood at https://www.seniorstar.com/kenwood.
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The gauntlet has been thrown down: senior living operators have been challenged to maximize their residents’ opportunities for joy -- especially given its immense value and benefits. In this episode, SHF Publisher Steve Moran interviews Ingrid Fetell Lee, researcher, designer, and author of JOYFUL: The Surprising Power of Ordinary Things to Create Extraordinary Happiness. Listen in and discover what joy contributes to individual happiness as well as how to create it, especially through environmental surroundings. You can read more from Ingrid Lee on her website AestheticsofJoy.com.
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Tom Sanders is a professional photographer and filmmaker with over 15 years’ experience who focuses on capturing portraits of elders -- grabbing our attention and suggesting a wealth of experience in their eyes. Tom has two coffee table, photo-essay books published, one spotlighting World War II veterans, the other, Vietnam Vets. Here he shares some tips for getting the best photos of your residents. You can see his work at http://tomsandersphoto.com/.
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In Part 2 of this episode, we continue our conversation about accountability with culture guru Denise Boudreau-Scott, founder and president of Drive. Here she relates a personal story that exemplified how a positive company culture works. And, she describes her secret dream for senior living’s future in which it embodies its values. For more information, contact Denise at denise@cultureoutcomes.com.
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In Part 1 of this episode Podcast Cohost Pam McDonald and Denise Boudreau-Scott discuss accountability – why it matters in senior living, what it looks like, and how to achieve it by creating positive company culture. Denise is founder and president of Drive, a consulting and coaching firm that assists senior living and healthcare organizations to create favorable business outcomes through powerful culture. For more information, contact Denise at denise@cultureoutcomes.com.
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Dementia care expert Nancy Schier Anzelmo reveals a “recipe” for providing exceptional care to those in senior living with Alzheimer’s or other dementia. Nancy is a gerontologist, college instructor, highly sought speaker, and principal in the consulting firm, Alzheimer’s Care Associates, LLC. Contact her at nsa@alzcareassociates.com.
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Episode 4, Part 2 In this episode, we continue our interview with senior living sales superstar Paul Peck, who shares his best recommendations for improving occupancy. Here he details the how-to for calculating the numbers needed to reach sales goals, as well as spotlights the metrics to track to keep the sales team focused and motivated.  
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Episode 4, Part 1  In this interview, presented in 2 parts, sales leader Paul Peck details his method for getting to 90% occupancy and beyond. A regional sales director with Pacifica Senior Living and over 15 years’ experience, Paul has guided numerous communities to achieving and sustaining 100% occupancy. In Part 1, he shares his secret sauce – empowering the Executive Director to head the sales team.

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